Privacy Policy

At Matrishwa Holidays, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, postal address, date of birth, and passport details.
• Booking Information: Travel dates, destinations, accommodation preferences, and special requirements.
• Payment Information: Credit card details, billing address, and transaction history.
• Communication: Records of your communications with us, including emails, chat messages, and phone calls.
• Technical Information: IP address, browser type, device information, and cookies data.

2. How We Use Your Information

We use the information we collect to:

• Process and manage your travel bookings and reservations
• Provide customer support and respond to your inquiries
• Send you booking confirmations, updates, and travel documents
• Process payments and prevent fraudulent transactions
• Send you newsletters and promotional offers (with your consent)
• Improve our website and services
• Comply with legal obligations and enforce our terms and conditions
• Analyze usage patterns to enhance user experience

3. How We Share Your Information

We may share your information with:

• Service Providers: Airlines, hotels, tour operators, visa processing agencies, and other travel service providers necessary to fulfill your bookings.
• Payment Processors: Secure payment gateways to process your transactions.
• Business Partners: Trusted partners who assist us in operating our website and conducting our business.
• Legal Authorities: When required by law or to protect our rights and safety.

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our website.

6. Your Rights

You have the right to:

• Access and obtain a copy of your personal information
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Object to or restrict the processing of your data
• Withdraw consent for marketing communications at any time
• Request data portability

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new "Last Updated" date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Matrishwa Holidays
• Phone: +91 84607 93556
• Email: matrishwaholidays@gmail.com
• Address: Shop No. 109 B, Ramkutir Complex, New, Gujarat Gas Road, near Gangeshwar Mahadev Mandir, Adajan Gam, Adajan, Surat, Gujarat 395009